GENERAL

I need to change/cancel my reservation

Please call our agents on +356 213 31010  from Monday to Friday between 9:00a.m. and 6:00p.m. and Saturday to Sunday between 9:00a.m. and 4:00p.m. Please be aware that airlines charge different fees for changes and/or cancellations.

PAYMENT

What kind of payments do you accept?

At the moment www.planit.com.mt accepts Caslink, Visa, MasterCard and American Express.

FLIGHTS

Do flight prices include Taxes and Fees?

All flight prices include the applicable taxes and service fees. However, some airlines charge extra fees for ancillary services, such as checked baggage and seat selection. However, these add-ons are clearly marked and you can also purchase them on www.planit.com.mt.

Why/when should I use flexible search?

When you don't have fixed dates in which to travel, use the flexible search to view flights up to 3 days before and after your preferred dates. Like this, you will be able to see if leaving a day or two earlier will give a better deals or better connections.

Can I book on behalf of another person?

Yes, you can definitely book and pay for someone else's holiday. However, make sure that when you enter passenger details, the name matches exactly with the traveller's  ID card/passport. A slight mistake could mean complications at the airport. Also, keep in mind that many airlines charge substantial fees to change any information after the ticket has been booked.

I made a mistake in the dates. Can I change the reservation?

Different airlines have different policies regarding changing the dates. In some cases, changing the dates is not possible, while in other cases, it might be possible to change the dates with an applicable fee. Always contact us so that we would be able to check for you.

I will not be able to travel afterall. Can I cancel my reservation?

Different airlines have different cancellation policies. Kindly contact us on +356 2133 1010 and we will be able to guide you further.

HOTELS

I made a mistake in the dates. Can I change the reservation?

Depending on the cancellation deadline upon booking, some reservations allow the possibility of changing the dates, sometimes for free or at a cost. Kindly contact us on +356 2133 1010 so that we can check for you.

I will not be able to travel afterall. Can I cancel my reservation?

Depending on the cancellation deadline upon booking, some reservations allow the possibility of changing the dates, sometimes for free or at a cost. Kindly contact us on +356 2133 1010 so that we can check for you.

CAR RENTAL

When I book a car, how do I pay?

On booking a car, the system asks you to input your credit card details. No payment is taken at the time of booking, payment is taken on the spot.

I made a mistake in the dates. Can I change the reservation?

Depending on the cancellation deadline upon booking, some reservations allow the possibility of changing the dates, sometimes for free or at a cost. Kindly contact us on +356 2133 1010 so that we can check for you.

I will not be able to travel afterall. Can I cancel my reservation?

Depending on the cancellation deadline upon booking, some reservations allow the possibility of changing the dates, sometimes for free or at a cost. Kindly contact us on +356 2133 1010 so that we can check for you.